PUBLIC OFFER AGREEMENT
1. PENTAFOMETTA Store Policy
1.1 The store policy is a public offer by PENTAFOMETTA to enter into a purchase agreement with the customer remotely, i.e., through the online store at pentafometta.com.
1.2 The information about products posted on the website constitutes an invitation for customers to enter into a purchase agreement for the selected product.
1.3 By entering into a purchase agreement, you fully accept the terms of order placement, product payment, product delivery, claims procedure, and all other provisions stated in this Policy.
2. Placing Orders
Orders can be placed on the website 24/7. However, orders submitted during nighttime hours will be processed on the next business day.
3. Order Methods
You can place an order by logging into your account on the store’s website. We recommend this method as it simplifies future orders (you won't need to re-enter your information). However, registration is not mandatory — you can place an order without creating an account by following the instructions on the website.
4. Personal Data
4.1 To process your order, PENTAFOMETTA will ask you to provide personal data.
4.2 You must complete all required fields in the order form. Please read our personal data processing policy carefully (here).
4.3 Without the required information, we will be unable to process your order or issue the necessary payment documents (invoice/receipt).
5. Order Process
a) After selecting a product, add it to your cart, specifying the required size and quantity (maximum 10 items per order). Then go to the cart and follow the further instructions on the website.
b) Before clicking the "Pay" button, you can modify the contents of your cart by removing or adding items, and adjusting the entered information.
c) Clicking the "Pay" button means you are submitting an offer to purchase the selected items in accordance with the terms outlined in the Store Policy.
5.1 Your offer is only valid with immediate payment via one of the available methods: offline payment / Google Pay / Apple Pay / PayPal — in accordance with the PENTAFOMETTA Store Policy.
6. 100% Prepayment
6.1 We operate on a 100% prepayment basis, which covers the initial costs of materials and tailoring time.
6.2 The average production time for PENTAFOMETTA handmade products is 3 to 5 business days. Production time may vary depending on the complexity of the item, order volume, and availability of materials
7. Payment Deadline
7.1 To confirm processing of your order, payment must be completed within a specific timeframe — within 24 hours of placing the order.
7.2 The Customer may modify the order data (including the order contents, contact information, delivery address, and other relevant details) only during the order placement process and prior to completing the payment. After the payment has been confirmed, no further changes to this information are allowed.
7.3 If payment is not received within this period, the order will be canceled.
7.4 Canceling the current order does not affect your ability to place future orders from your registered account on pentafometta.com.
8. Order Confirmation
8.1 After successful payment, you will receive an email with a receipt and your order number sent to the email address you provided.
8.2 Please keep this email — it serves as confirmation of your purchase and may be required in case of a return or to clarify details.
If you do not receive the email within 10 minutes, check your "Spam" or "Junk" folder. If it’s not there — contact us so we can resend it. Contact: support@pentafometta.com
9. Client Communication and Response Times
9.1. The Client is responsible for maintaining communication with PENTAFOMETTA regarding their order and for providing any information or confirmation required for the processing, production, or delivery of the order.
9.2. Depending on the current workload of the brand, the volume of incoming requests, and the priority of individual tasks, the response time from PENTAFOMETTA may take up to 5 business days.
9.3. The priority of communication and order processing may change depending on the current circumstances and the need to resolve a particular issue. Therefore, response times may vary and may be either longer or shorter depending on the situation. For example, if messages regarding a particular order were previously answered every few business days, the priority of that order may later be increased due to a specific issue requiring attention. In such cases, PENTAFOMETTA may respond more frequently and maintain ongoing communication until the relevant matter is resolved.
9.4. If the Client does not respond to a message or notification from PENTAFOMETTA regarding their order within 48 hours from the time the message or notification is sent, PENTAFOMETTA reserves the right to cancel the order or dispose of the order/product.
9.5. In the event of cancellation or disposal of the order due to the Client’s failure to respond within the specified 48-hour period, the payment for the order is non-refundable, except where otherwise required by applicable law.
10. Price and Assortment Changes
10.1 We reserve the right to change the prices of the Products in the store, modify the assortment, run promotions, or offer other discounts.
10.2 Changes (as outlined in clause 10.1) do not affect previously concluded sales contracts and do not infringe upon the rights of customers who took advantage of previously valid promotions or offers.
11. Promo Codes and Discount Cards
11.1 During promotions, sales, or other special offers on the website — the use of any promo codes or all types of discount cards, including Gold and Silver Cards, is entirely unavailable. Discounts cannot be combined or substituted.
11.2 Promotional prices are final during such events, with no additional privileges applicable.
11.3 Terms of issuance and use of discount cards (Silver, Gold, etc.) are governed by separate rules available on pentafometta.com (here).
12. Delays Caused by Third Parties
12.1 If a delay in fulfilling obligations is caused by the actions or inactions of another Client (for example, failure to provide necessary documents, payment delays, failure to meet deadlines for transferring goods, etc.), the Administration reserves the right to inform the affected Clients of this fact to the extent necessary to clarify the situation and ensure transparency in the provision of services.
13 Handmade and Product Display Features
13.1. All PENTAFOMETTA products are handcrafted, making each item unique.
13.2. Minor differences between items of the same model may occur — for example, variations in the placement of decorative elements, drawstring length, pattern irregularity, or other small details.
13.3. Such variations are not considered defects but reflect the individuality of handmade production.
13.4. Product images displayed on the website and in promotional materials may slightly differ from the actual item in color tone, texture, element placement, or proportions due to lighting conditions, screen settings, and the handmade nature of the product.